Europe Travel Insurance | FAQ

Who underwrites the Europe Travel Insurance plan?

Sirius International Insurance Corporation (publ), offers the financial security and reputation demanded by international consumers and underwrites the plan. Rated A (excellent) by A.M. Best and A- by Standard & Poor's*, Sirius International is a White Mountains Re company.

Am I eligible for coverage?

The following conditions apply to all persons applying for and/or enrolling in GlobeHopper Travel Medical Insurance.

Can I renew my insurance plan?

If your plan is purchased for a minimum of one month, coverage may be renewed/extended (unless there is a break in coverage) on a continuous basis for a total of up to two years from the original effective date. Renewals are available in whole month or daily increments and may be completed online. For each renewal of less than one month completed online, you will be charged an additional $5 / £5 / €5 processing fee. Each insured person must only satisfy one excess and co-insurance within each 12 month period of insurance. Please note: Renewal rates may differ from initial rates.

It’s quick and easy to renew/extend eligible plans. Prior to the expiry of your plan, we’ll send an email to the email address you provided when you originally purchased your plan. Then, if you wish to renew/extend your plan, simply click the hyperlink within the email and follow the instructions before your plan expires.

Can I cancel my insurance plan?

Upon receiving your policy documents, please make sure you read them carefully. If you think your plan may not meet your needs, you may cancel it.

If you decide to cancel, simply submit a written request to us to cancel your policy. As long as you have not already made a claim under the plan, we will cancel it from inception and promptly give you a refund (as below) - No Questions Asked:

When can my plan begin?

You can start coverage from today's date onwards.

Will I get my documents immediately?

Yes, when you apply online through our website with your credit card, you will receive your documents to your email address immediately.

What providers can I go to?

You may seek treatment with the hospital or doctor of your choice within your area of cover. When seeking treatment in the USA, you can reduce your out-of-pocket costs by using the independent Preferred Provider Organisation (PPO), a separately organised network of hundreds of thousands of established, highly qualified health care medical practitioners and many well-recognised hospitals in the USA. You can quickly search the network through MyIMG. Additionally, to help you locate health care providers outside the USA, there is the online International Provider Access (IPA), a database of over 17,000 providers.

Will I have online account access to my insurance plan?

Yes. All customers will obtain access to MyIMG allowing you to access information and manage accounts, 24 hours a day, seven days a week, from anywhere in the world. Our service centers in the USA and Europe are always available to help or handle emergencies 24 hours a day, but through MyIMG you have immediate access to a wealth of information about your account and can manage routine areas to help you save time when you may need it most. Some features include:

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