Claims Information
Mobile Claim Submission
Claim Form Submission Details
- Email: travelclaims@pointcomfort.com
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Point Comfort Underwriters, Inc
306 Prospect Street
Indianapolis, IN 46225, USA
UnitedHealthcare Member Portal
Your ISI Protect plan includes access to the UnitedHealthcare Member Portal, your online account to manage your medical claims easily. Through the UHC Member Portal, you can:
- View and track your claims status.
- Download and view your EOBs (Explanation of Benefits)
- Locate providers in your area that accept your plan.
Visit www.usnetworksuhc.com to set up your account or log in.
Please note: You can only register once your insurance plan has officially started.Claims FAQ’s
What is an EOB?An EOB (Explanation of Benefits) is an explanation of how your plan benefits were applied to your bills, so in other words what the insurance company has paid and has not paid for your claim. Your EOBs will show any amounts you still owe, what amounts have been paid already, and anything you might need to take action on (such as completing a claim form). You can easily download and view all of your EOBs directly through your UnitedHealthcare Member Portal.
How are medical claims processed in the USA?If you are receiving treatment through your insurance plans network, the doctor/hospital should submit the bill directly to Point Comfort for processing. You will need to make sure to hand over a copy of your insurance ID card at the time of treatment, as this contains all the information about your insurance plan. After treatment, you will need to complete the claims form (and accident questionnaire if applicable) and submit this to Point Comfort for processing.
If the provider is not part of the network or you do not have your insurance ID card with you, they will typically ask for payment to be made upfront, and you would need to submit a claim form for reimbursement. Please keep copies of all receipts, bills and your full medical records so you can submit that to Point Comfort along with a completed claim form.
How are medical claims processed outside the USA?If you are based outside the USA, please call Point Comfort or locate a doctor/hospital online that is close to you to seek treatment. In most cases you will need to pay for your medical expenses at the time of treatment and then submit a claim for reimbursement.
How do you get reimbursed for medications?If you have been given a prescription medication by the doctor, please do the following:
- Visit a local pharmacy that accepts the Prime Therapeutics Rx Network, and hand over the prescription from your doctor.
- You will need to pay your plans prescription co-pay and the claims information will be sent directly from the pharmacy to the insurance company for processing.
- If you are required to pay up front for any prescription medication, complete a claim form and include your original receipts and the Rx label of the medication to be reimbursed for your eligible expenses.
The fastest way to view and track your claims status is by logging into the UnitedHealthcare Member Portal at www.usnetworksuhc.com. Alternatively, you can find out the status of a claim by emailing travelclaims@pointcomfort.com or calling
- Toll-Free: 833-483-0001
- Direct: +1 (317) 210 2010
- Visit www.usnetworksuhc.com , click the "Sign In" drop-down at the top of the page, and select "Member Access".
- Click "Login/Register" and then select "Create One Healthcare ID"
- Enter your First Name, Last Name, Year of Birth, and Email Address to create your profile.
- Verify your email address. (Tip: It is highly recommended to verify by manually entering the 10-digit activation code sent to your inbox rather than clicking the link).
- Complete your registration by entering the 12-digit UHC Member ID and 8-digit Group Number located on your Insurance ID card.