Teladoc Virtual Telemedicine

If you purchase the Patriot America Platinum plan, your insurance plan includes access to the Teladoc Virtual Telemedicine platform at no additional cost, allowing you to seek medical care whenever you need it, wherever you are.

Getting Started

To get started with Teladoc, please follow these simple steps:
Please note, you won’t be able to register for Teladoc until your health insurance plan has started!

Activate your account via this link
Enter your personal details.
  • Please make sure to enter your name exactly how it appears on your insurance ID card.
  • You will need to use the following Zip Code when registering: 46208
You will select your benefits provider as IMG-Exchange and you will then be able to create your username and password.
You will now be able to seek medical care!

What is Telehealth?

Illness or injury can strike suddenly. Telehealth gives you access to medical help via telephone or web, any time, day or night. Using Teladoc’s telehealth service you can connect with a provider online from any location, and receive a diagnosis and personalized treatment plan, including prescriptions for common medications, when necessary.

How does Teladoc work?

After you’ve created your account it’s simple to request a real-time video, app or phone consultation with one of Teladoc’s providers. Your provider will review your medical history and perform a video exam or phone consultation within minutes. You will then receive a medical record and care instructions electronically, with any necessary prescriptions sent to your local pharmacy. If you require urgent care you will be immediately referred to the nearest emergency room or urgent care center. The entire telehealth visit is completed on average within 30 minutes or less.

What health concerns can Teladoc help treat?

You will have access to Teladoc Everyday Care. This allows you to talk to a doctor by phone, video chat, or mobile app about non-emergency health issues like sinus problems, respiratory infections, allergies, flu symptoms, rashes, and many other illnesses. Your doctor will diagnose your symptoms and provide treatment, which may include a prescription.

How much does the service cost?

Teladoc is included in your plan at no additional cost, and your visit is not subject to the plan’s deductible or coinsurance.

Can I get a prescription?

Yes, doctors can submit prescriptions for pick-up at your local pharmacy through the Teladoc service. You would then need to pay for this upfront and submit a claim against your insurance plan for reimbursement. To file a claim, please make sure to submit a copy of the Rx label and the receipt from the pharmacy, the visit summary from your Teladoc appointment, and a claims form.

What if I need a referral?

If you are referred for follow up care outside of Teladoc, any further visits will be handled by your insurance and will need to be submitted to your insurance claims team for processing.

Please note — there may be some circumstances where Teladoc will treat a condition that your insurance plan does not cover. If you are given a prescription or referral for an ineligible injury or illness, these costs will not be covered under your insurance plan when you submit a claim. Please review your policy certificate for your full plan benefits and exclusions.