Meet the Insurance Team
At ISI, whether you are a student or parent looking for the right insurance coverage, or a school administrator hoping to create a plan for your school, we have the experts ready and on hand to help.
Customer Service Team: The Frontline Support
The Customer Service Team at International Student Insurance (ISI) is the heart of student support; offering personalized, multilingual assistance to help international students navigate insurance with clarity, confidence, and care. Whether a student is purchasing a plan, filing a claim, or simply trying to understand their benefits, this team is there every step of the way.
Yessica Pacheco
Alexis Ponce
Ramez Stephan
María Caballero
Debra Merritt
Joss JimAr
Staci Farmer
Paola Torres
Graciela Patino
Tanisha Carson
Dafne Saucedo
Megan Cartwright
Account Management Team: Supporting Our Group Clients
Sutherland Schneider
Leah Jones
Morrison Kwong
Alejandra Ramirez Gomez
Natalie Holland
Antonio Zapata
Mikayla Cleary
Karla Lopez
Liam Espinosa
Rodrigo de la O
Laura Chavez
University Relations Team: Your Campus Connection
The University Relations team is the essential link between ISI and schools, helping them to understand their unique needs and provide support for their international students, scholars, and their broader international populations. They assist in developing customized group plans and offer a range of individual options, helping schools evaluate what works best for them. In addition to plan guidance, our team offers year-round support, including help with orientations and trainings, as well as a variety of health and safety resources created specifically for international students.
Jennifer Frankel
- Region II
- AZ, CO, KS, MT, NE, NM, UT, WY
- Region VII
- AL, FL, MS, PR, TN, VI
- Region VIII
- DE, DC, MD, PA, VA, WV
Sally McLeod
- Region I
- AK, BC, ID, OR, WA
- Region XI
- CT, MA, ME, NH, RI, VT
- Region XII
- CA, HI, NV
Leslie Reynolds
- Region VII
- GA, NC, SC
- Region X
- NJ, NY
Catherine Freeman
- Region IV
- IA, MN, MO, ND, SD
- Region VI
- KY, IN, OH
Leayah Williams
- Region III
- AR, LA, OK, TX
- Region V
- IL, MI, WI
Juncal Caballero
Lia Malcon
Angela Perrilliat
The Wider Team: Behind-the-Scenes Experts
The wider team at ISI plays a vital role in powering the company’s strategy, operations, technology, marketing, and innovation. They ensure ISI not only runs smoothly, but also evolves to meet the needs of students, schools, and partners around the world.