Teladoc Virtual Telemedicine
While you are in the USA, your insurance plan includes access to the Teladoc Virtual Telemedicine platform, allowing you to seek medical care whenever you need it, wherever you are.
To get started with Teladoc, please follow these simple steps:
What is Telehealth?
Illness or injury can strike suddenly. Telehealth gives you access to medical help via telephone or web, any time, day or night. Using Teladoc’s telehealth service you can connect with a provider online from any location, and receive a diagnosis and personalized treatment plan, including prescriptions for common medications, when necessary.
How does Teladoc work?
After you’ve created your account it’s simple to request a real-time video, app or phone consultation with one of Teladoc’s providers. Your provider will review your medical history and perform a video exam or phone consultation within minutes. You will then receive a medical record and care instructions electronically, with any necessary prescriptions sent to your local pharmacy. If you require urgent care you will be immediately referred to the nearest emergency room or urgent care center. The entire telehealth visit is completed on average within 30 minutes or less.
What health concerns can Teladoc help treat?
You will have access to Teladoc Everyday Care. This allows you to talk to a doctor by phone, video chat, or mobile app about non-emergency health issues like sinus problems, respiratory infections, allergies, flu symptoms, rashes, and many other illnesses. Your doctor will diagnose your symptoms and provide treatment, which may include a prescription.
How much does the service cost?
The cost to use Teladoc is typically a per visit fee, so for each visit you have you will just pay the appropriate fee. Please check your insurance ID card given to you at the time of enrollment for details on the fees you will be charged.
Can I get a prescription?
When medically necessary, Teladoc doctors can submit an electronic prescription for pick-up at your local pharmacy. If you are filling your prescription at a pharmacy that is part of the Magellan Rx Network, you would be responsible for the prescription co-pay, which will depend on the level of the ISI Protect plan you have purchased.
What if I need a referral?
If you are referred for follow up care outside of Teladoc, any further visits will be handled by your insurance and will need to be submitted to your insurance claims team for processing.