Coronavirus Information and Advice

With the recent outbreak of Coronavirus Disease (COVID-19), we would like to provide you with information about what the signs and symptoms are, what you should do in case you think you have it, and what your health insurance plan will cover:

Please select the following:


Signs and Symptoms

The key indicators that you may have Coronavirus include:

The CDC believes that symptoms of COVID-19 may appear in as few as 2 days or as long as 14 days after exposure.

Seeking Treatment

If you are exhibiting any of the above signs or symptoms, the CDC recommends that you:

For full advice and information, please visit the CDC’s website for details .


While the cost of the telemedicine consultation is usually included, please be aware that your normal benefits and exclusions will apply, please be sure to check your specific policy for your full terms, benefits, exclusions and limitations.

If you cannot get through to your medical provider, or do not have one, you can always use an online telemedicine provider. There are many to choose from and consultations typically start from $49 per session. During these consultations, they can also prescribe you medications if they are needed. While our insurance plans DO NOT directly cover the cost of these consultations, you can pay for them out of your own pocket, and then submit them to be reimbursed from our plans (excluding Liaison Travel and Liaison Student — Telemedicine expenses cannot be reimbursed on these plans).

A few telemedicine you can try are:

Is Coronavirus Covered?

We sell a number of different international insurance plans, so please check below to see how Coronavirus is handled with your specific insurance plan:

When Coronavirus is excluded by a policy, all other benefits will still apply. So, any injuries or illnesses not related to Coronavirus will still be covered.

Student Secure

Diplomat America

StudentTime or TripTime

Liaison Travel or Liaison Student

Atlas Travel

Patriot Travel or Student Health Advantage

If you have any questions about your current plan, purchasing a plan or about seeking medical care. Please do not hesitate to contact our team who will be happy to assist you.