CareClix Virtual Telemedicine

If you purchase the Patriot International Platinum plan, you will have access to the CareClix Virtual Telemedicine platform at no additional cost, allowing you to seek medical care whenever you need it, wherever you are.

Getting Started

To get started with CareClix, please follow these simple steps:
Please note, you won’t be able to register for CareClix until your health insurance plan has started!

1
Activate your account online or through the CareClix mobile app (Apple | Android)
2
Click on “Check Eligibiligy”.
3
Enter your Personal Details.
  • You will enter your first and last name exactly how it appears on your insurance ID card.
  • Once prompted, enter the email address associated with your insurance plan.
4
You will receive an email with your username and instructions on how to log in and schedule your first appointment.
5
For more information on how to use CareClix, please view the CareClix flyer here.

What is Telehealth?

Illness or injury can strike suddenly. Telehealth gives you access to medical help via telephone or web, any time, day or night. Using CareClix’s telehealth service you can connect with a provider online from any location, and receive a diagnosis and personalized treatment plan, including prescriptions for common medications, when necessary.

How does CareClix work?

After you’ve created your account it’s simple to request a real-time video, app or phone consultation with a CareClix provider. Your provider will review your medical history and perform a video exam or phone consultation within minutes. You will then receive a medical record and care instructions electronically, with any necessary prescriptions sent to your local pharmacy. If you require urgent care you will be immediately referred to the nearest emergency room or urgent care center. The entire telehealth visit is completed on average within 30 minutes or less. Please be sure to reference the CareClix flyer to confirm the countries in which CareClix is available.

What health concerns can CareClix help treat?

CareClix allows you to talk to a doctor by phone, video chat, or mobile app about non-emergency health issues like sinus problems, respiratory infections, allergies, flu symptoms, rashes, and many other illnesses. Your doctor will diagnose your symptoms and provide treatment, which may include a prescription.

How much does the service cost?

CareClix is included in your plan at no additional cost, and your visit is not subject to the plan’s deductible or coinsurance.

Can I get a prescription?

Yes, doctors can submit prescriptions for pick-up at your local pharmacy through the CareClix service. You would then need to pay for this upfront and submit a claim against your insurance plan for reimbursement. To file a claim, please make sure to submit a copy of the Rx label and the receipt from the pharmacy, the visit summary from your CareClix appointment, and a claims form. Please be sure to reference the CareClix flyer to confirm the countries in which medication can be prescribed through CareClix.

What if I need a referral?

If you are referred for follow up care outside of CareClix, any further visits will be handled by your insurance and will need to be submitted to your insurance claims team for processing.

Please note —there may be some circumstances where CareClix will treat a condition that your insurance plan does not cover. If you are given a prescription or referral for an ineligible injury or illness, these costs will not be covered under your insurance plan when you submit a claim. Please review your policy certificate for your full plan benefits and exclusions.