Air Doctor Telemedicine

Getting Started

Air Doctor is a telehealth benefit for international travel medical assistance provided by WorldTrips. Several plans offer access to Air Doctor, including Atlas Travel (for plans with a $0 deductible) and StudentSecure (for both US and non-US coverage plans).

For new policies purchased on or after January 15, 2025, a personalized Air Doctor link will be included in the fulfillment documents and in the member portal. For existing policies purchased before January 15, 2025, a personalized Air Doctor link will be emailed to the policyholder and also made available in the member portal. This link gives policyholders direct access to their Air Doctor account through the website or by downloading the app.

Frequently Asked Questions

Learn more about Air Doctor below.

• How Does Air Doctor Work?

  Air Doctor allows you to find doctors, schedule appointments, and consult with them via video. It offers convenient access to medical assistance. Outside the US, you can find nearby doctors and even schedule in-hotel visits. The platform is designed to be user-friendly, enabling you to search for doctors by specialty and book appointments easily.

• What Health Concerns Can Air Doctor Help Treat?

  Air Doctor provides access to various specialists, including general doctors, pediatricians, gynecologists, dentists, and orthopedists. Depending on the location, different specialists are available to meet a range of healthcare needs.

• How is Air Doctor covered in my plan?

  With Air Doctor, policyholders receive two visits without needing to pay or file claims. If your plan is effective for more than six months, you are allocated three visits.

  After that, Air doctor will be covered as any other physician visit, including any applicable copays.

• Can I get service in my own language?

  Yes, Air Doctor offers multilingual support to ensure clear and effective communication.

• Can I Get a Prescription?

  When medically necessary, Air Doctor physicians can submit an electronic prescription for pick-up at your local pharmacy.

• What if I Need a Referral?

  If you are referred for follow-up care outside of Air Doctor, any further visits will be handled by your insurance and will need to be submitted to your insurance claims team for processing under the plan’s conditions.