UHC-Teladoc Virtual Telemedicine
If you purchase the ISI Protect plan, your insurance plan includes access to the UHC-Teladoc Virtual Telemedicine platform at no additional cost, allowing you to seek medical care whenever you need it, wherever you are.
Getting Started
To get started with UHC-Teladoc, please follow these simple steps:
Please note, you won’t be able to register for UHC-Teladoc until your health insurance plan has started!
1
Activate your account via this link
2
Enter your personal details.
- Please make sure to enter your name exactly how it appears on your insurance ID card.
- You will need to use the following Zip Code when registering: 84130
3
You will select your benefits provider as Point Comfort Group — General Medicine and you will then be able to create your username and password.
4
You will now be able to seek medical care!
What is Telehealth?
Illness or injury can strike suddenly. Telehealth gives you access to medical help via telephone or web, any time, day or night. Using UHC-Teladoc’s telehealth service you can connect with a provider online from any location, and receive a diagnosis and personalized treatment plan, including prescriptions for common medications, when necessary.How does UHC-Teladoc work?
After you’ve created your account it’s simple to request a real-time video, app or phone consultation with one of UHC-Teladoc’s providers. Your provider will review your medical history and perform a video exam or phone consultation within minutes. You will then receive a medical record and care instructions electronically, with any necessary prescriptions sent to your local pharmacy. If you require urgent care you will be immediately referred to the nearest emergency room or urgent care center. The entire telehealth visit is completed on average within 30 minutes or less.What health concerns can UHC-Teladoc help treat?
You will have access to UHC-Teladoc Everyday Care. This allows you to talk to a doctor by phone, video chat, or mobile app about non-emergency health issues like sinus problems, respiratory infections, allergies, flu symptoms, rashes, and many other illnesses. Your doctor will diagnose your symptoms and provide treatment, which may include a prescription.How are my UHC-Teladoc visits covered?
Your UHC-Teladoc visits are covered as any other visit. Be aware that copayments and coinsurances apply depending on the level of the ISI Protect plan you have purchased.Can I get a prescription?
When medically necessary, Teladoc doctors can submit an electronic prescription for pick-up at your local pharmacy. If you are filling your prescription at a pharmacy that is part of the Prime Therapeutics Rx Network, you would be responsible for the prescription co-pay, which will depend on the level of the ISI Protect plan you have purchased.What if I need a referral?
If you are referred for follow up care outside of UHC-Teladoc, any further visits will be handled by your insurance and will need to be submitted to your insurance claims team for processing.
Please note — there may be some circumstances where UHC-Teladoc will treat a condition that your insurance plan does not cover. If you are given a prescription or referral for an ineligible injury or illness, these costs will not be covered under your insurance plan when you submit a claim. Please review your policy certificate for your full plan benefits and exclusions.