International Student Insurance Newsletter

August 2020 | Issue #27

It has been a year unlike any other, and we want you to know that we are here for you. It is our policy that all of our plans cover COVID-19 the same as any other illness, because at the end of the day, we know how important it is to have a plan that is there for you no matter what is going on in the world.

With everything going on, we are hosting a live event on Wednesday, August 19th, to discuss the US healthcare system, COVID-19 and how to find an insurance plan. This newsletter also highlights our newly updated plans and will share with you some important health, safety, and COVID-19 related resources.

We hope you stay safe, and we are here in case you need anything!

International Student Insurance Team


Join Us Live - Wednesday, August 19 at 10 am Eastern Time

Join Sally McLeod, from ISI, next week as she hosts a live event to talk about the US healthcare system, COVID-19 and finding an insurance plan. She will walk you through what you need to know about the US healthcare system and your insurance plan during this pandemic, giving you tips along the way and answering your questions.

Date: August 19th
Time: 10am Eastern

Atlas Travel and Student Secure Updated

Our Student Secure and Atlas Travel plan have been updated and continue to offer comprehensive coverage no matter where your studies take you. Both plans will cover you worldwide outside your home country.

  • COVID-19, covered as any illness
  • Mental health
  • Pre-existing conditions
  • School sports option
  • Maternity
  • COVID-19, covered as any illness
  • $0 deductible option
  • 100% coverage in-network
  • Travel benefits
  • Add dependents

Direct Billing inside the US through the UnitedHealthCare Network

You can start coverage as soon as the same day and these plans will work for most schools and visa requirements.

Is COVID-19 Coverad on my Insurance?

If you have purchased an insurance plan online with us, you can rest assured that your insurance plan will cover COVID-19 the same as any other illness.

If you think you may have COVID-19, the CDC recommends:

  • Stay at home and self-isolate - Stay home, except if you need medical care, and avoid others.
  • Contact your doctor or hospital - If you need medical attention, call in advance of your appointment to let them know your symptoms, and they will advise you on the next step.
  • Get Tested - If you are experiencing symptoms or have been exposed, contact your city’s Department of Health to see if testing is available. In many places, free testing is available.

You can read more on the CDC's Website.


Telemedicine is becoming much more popular as it’s an easy, affordable way to get medical attention from the comfort of your own home. For non-emergencies, this can be a convenient way to talk to a doctor, get a prescription, and determine your next steps.

Our Student Secure and Atlas Travel plans cover telemedicine by reimbursement, meaning you will pay for the visit, and then you can submit the receipt to get reimbursed. You can use any telemedicine service such as Teladoc or MeMD.

Keeping Your Emotional Wellness in Check

It is more important than ever to make sure you are working to maintain your emotional wellness. As many of us self-isolate, quarantine ourselves, and reduce our contact with the outside world, we will all need to find new ways to stay both physically and mentally healthy. For some tips, check out our Emotional Wellness During COVID-19 page to find innovative ways to stay healthy, connect with others, and ways to stay busy!

Manage Your Plan in the Student Zone

Your insurance plan should work for you - not the other way around. Our Student Zone is designed to be your one-stop resource to manage your insurance plan. Your Student Zone will help you:

  • Find a doctor, clinic or hospital
  • File and track a claim
  • Update your information or extend coverage

Visit the Student Zone and see how your plan can work for you.

Seeking Medical Treatment

If you aren’t feeling well and need medical treatment while in the US, the process may be different than what you would expect back home. Check out our latest page on What to Expect When Seeking Treatment in the US. This guide will walk you through 8 common steps so that you are prepared on what to do, what to bring, and we offer some tips to make the process easier.

Get Help with Your Insurance Plan

If you need help with your insurance plan, we are committed to helping you understand your insurance plan and how to navigate your healthcare. We offer customer service in English, Spanish, Chinese, and Arabic. Contact us at:

US Toll Free: 8777584391
Internationally: +1.904.758.4391