How to Contact Us If You Have Questions About Your Policy

The International Student Insurance team works hard every day to answer your policy questions, recommend plans, and bring you top quality service. At any point, if you have a question about one of our plans, our team is happy to provide you with answers. Our team members can help you in English, Spanish, and Mandarin. There are several ways to get in touch with us.

Livechat: You can speak live to one of our customer service representatives instantly through our live chat Monday through Friday from 9:30am to 4:30pm Eastern Standard Time (EST)- simply click the link to start the chat session and ask any questions you may have about our products or how to apply for coverage.

Email: We will respond to your email within one business day. You can fill out the form listed here or send your email to info@internationalstudentinsurance.com.

Call us: Our customer support team is on hand to assist you Monday through Friday from 8am to 6pm Eastern Standard Time (EST).
Toll Free: (877) 758-4391
Direct: +1 (904) 758-4391

If you are a current client and need emergency assistance, please dial the 24-hour number on the back of your insurance ID card.

Health and Travel Insurance with No Deductible

In the United States, healthcare can be expensive. Oftentimes you will be asked to pay something out of pocket, even if you already have an insurance plan in place. What if you want to minimize the amount that you pay out of pocket? This past month on our ISI blog, we talked about health and travel insurance with no deductible. We explain how to purchase the right plan for you with the benefits that you need.

Health and Safety Abroad Explained

Before embarking on your study abroad experience, make sure that you are prepared with all the knowledge necessary to be safe and healthy. This includes purchasing health insurance, packing any essentials, getting adjusted to a new place, and much more. For tips on staying healthy on your trip, visit our new Health and Safety Abroad resource page.

Customer Service Featured Team Member

Ramez Stephan, Sales & Marketing Coordinator
Living in Germany and originally from Jordan, Ramez is all about the intercultural experience. He has a Bachelor’s degree in Business and has worked with students from all around the world.

Q: What is your favorite thing about your job?
The thing I like the most about my job is that I get to connect with international clients and also get to work with an international team.

Q: What is one word you would use to describe your day to day at International Student Insurance?
Development.

Q: What is your favorite food?
Mansaf, a traditional Jordanian dish.

To speak to Ramez, or one of our many licensed customer service representatives, give us a call today! We look forward to helping you.

Travel Video Contest

InternationalStudent.com is hosting their 14th annual Travel Video Contest which means you could win $4,000 for your international education! All you have to do is submit a 4 minute or less video detailing why you want to study internationally. Already an international student? Let them know in your video where you’ve always wanted to travel. Submit your entry before October 15th and take the next step toward achieving your goals, they could be just a video away!