In this issue: Mental Health Awareness, WeChat Service, Manage Your Plan, Claims Info and Tracking
Newsletter Issue 19 | January 2017

Happy New Year! Our newsletter this quarter is packed with helpful tips on how to manage your insurance plan, along with an excellent video on mental health awareness!

As always, we love to hear your feedback, so please feel free to contact us.

International Student Insurance
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Mental Health Awareness Video

We all hear that January is the month of depression, with long dark nights and colder weather setting in. This setting can be made even worse if you are in new surroundings or struggling to settle in at your school.

Don’t let things get you down; with our short video we walk you through some of the avenues to help you stay mentally strong in the USA.

You can also visit our mental health awareness section of our website for more detailed information and advice.

Mental Health Video

Manage Your Plan Online

You can now manage your insurance plan online! Our Student Zone allows you to:

  • Download your insurance ID card or visa letter
  • Renew your insurance coverage
  • Update your credit card information (for monthly payments)
  • Submit a claim form online
  • Search for providers
The Student Zone has all this and more, simply login now with your Certificate/ID number and your date of birth.

View Student Zone

WeChat Service Launched

We are proud to announce the launch of our WeChat service for customers who would prefer to talk to our customer service team using this platform.

Please connect with us here if you have any questions or concerns, and we will be happy to assist you.

WeChat Contact

Online Claims Tracking

Did you know you can track all your insurance claims online?

No more emailing or calling to find out if a claim has been paid - you can log into your MESA account online and see all the details about your claims, including accessing your explanations of benefits (this is the document that tells you how a claim was processed).

To access this service, you will need to create your account first - and then from there you will have access to all of your claims. For more details, please visit our MESA page:

View MESA Page

How to Submit an Insurance Claim

In the USA, it’s your responsibility to make sure your insurance claims are paid and the provider receives their money - even if the provider has billed your insurance company directly. Therefore, you should know all the details on how to submit an insurance claim!

Our guide will walk you through all the steps you need to follow to make sure your insurance company has all the paperwork they need to process your claim and ensure that payments are issued to the right people.

Claims Submission Info

International Student Insurance
224 First Street, Neptune Beach, FL 32266
info@ InternationalStudentInsurance. com

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