Newsletter Issue 16 | January 2016
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2016 is here and we have some exciting changes with a brand new provider network in the USA, offering better coverage and options for our clients, along with a reminder of new features to help manage your insurance plan!

Provider Network Change

Effective January 1st, 2016, the provider network for our main Student Secure and Atlas Travel insurance plans changed to the First Health Network, offering a range of excellent new facilities and doctors for our clients. The First Health Network, one of the premier provider networks in the USA, will improve coverage and offer our clients a better selection including:
  • More than 5,000 hospitals
  • Over 90,000 ancillary facilities
  • Over 1 million health care professional service locations
  • Over 98% of the U.S. population has access to a provider in our network
  • Improved search functionality with a fully mobile-optimized search
New ID Card
As part of this change, you will need to download a new copy of your insurance ID card with the First Health logo. To do this, please log into your Student Zone and choose the ID card option:

Download New ID Card

Online Tools

We have always provided our customers with online tools to make managing their account easier. These two features, available in your Student Zone, will help manage and track your claims:

Online Claims Tracking
Through our online claims tracking tool, MESA, you have the ability to view/track all your claims and download copies of your Explanation of Benefits (the document that tells you how the claim was processed). For more information on the service and to register, please visit our MESA page.

>>> View MESA <<<

Online Claim Form
Going truly digital, you can now submit your claim form online through the Student Zone. The online claim form is a replacement for the old paper version (which you can still use if you prefer), and will allow you to submit the form directly online to the claims team. For more information please visit the Student Zone and click on “Claims Information”.

>>> View Online Claim Form <<<

Save Money on Your Insurance

Are you looking to save money on your insurance coverage? If you have a group of friends, all looking to purchase the same insurance plan for your school, we can offer a group discount. It’s a great way to save some extra money while also meeting your school insurance requirements.

Contact Us

Manage Your Plan Online

Did you know you can manage your insurance plan online? You can:
  • Download your insurance ID card or visa letter
  • Renew your insurance coverage
  • Update your credit card information (for monthly payments)
  • Submit a claim form online
  • Search for providers
The Student Zone has all this and more, simply login now with your Certificate/ID number and your date of birth.

View Student Zone

Dependent Insurance Options

Are you looking for insurance for your spouse or children? We have a range of insurance plans that are ideal for dependents and they will not break the bank. Learn more about the plans we offer, or contact us for assistance in finding the right plan.

Dependent Insurance

International Student Insurance
224 First Street, Neptune Beach, FL 32266

USA Toll Free (877) 758-4391
Finland +358-9 4259 9502
International +1 (904) 758-4391

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